The Angels Code of Conduct

Clinical Situations:

Employee Should

Patient’s Condition changes

Contact Angels On Duty Supervisor

Emergency happens.

Call 911, then Angels On Duty.

Hospice Patient passes away.

Call Hospice Group & Angels On Duty Supervisor at appropriate time

Patient needs supplies.

Anticipate supply needs, do not run out of supplies.

Patient is in an unsafe environment

Contact Angels On Duty Supervisor, report suspected Abuse or Violence

Patient is abusive towards employee.

Contact Angels On Duty Supervisor

Financial Situations:

Employee Should

Patient wants to hire you privately.

You should only work for your patients when scheduled through Angels On Duty.

Patient wants to give you a tip. 

Tell the patient that you are not allowed to receive tips.

Patient wants to give you a gift.

As long as the gift is of a nominal value($20.00) or less.

Patient wants to give you something.

Do not take any items from patient’s home.

Shopping with or for your patient

Keep all receipts in journal

Patient having trouble with checkbook

Financial matters are for family to discuss with patient.

Employee Social Situations:

Employee Should

Employee needs to make a phone call.

Refrain from using cell phone while at work.

Employee having  personal problems

Do not discuss your personal problems with your patient.

If your relief doesn’t show up.

Call supervisor after 15 minutes.  Only discuss staffing issues with supervisor, never patient.

Patient Social Situations:

Employee Should

Patient smokes, says “go ahead”

Smoking with your patient is prohibited.

Patient drinks, says “have one”

Drinking with your patient is prohibited on or off duty.

Patient offers you a bed to sleep in.      

Sleeping is prohibited.

Patient doesn’t have a car, and needs to go somewhere

Never take a patient in your car, only in their car.

Dining out with patient

Never assume the patient will buy your lunch.

Patient wants to meet your children or family.

Never bring your children or family to work with you.

Patient wants your phone number

Do not give your phone number to your patient.

* These are not the only situations that may arise when with patients... when in doubt call a supervisor.